💳 iRoll Payment Options

We’ve made paying for your iRoll scooter rides simple and flexible. You’ve got two options:

1. iRoll Wallet (Recommended)

Top up your wallet with any amount you plan to use for rides. It's the easiest way to stay ride-ready.

• 💸 You can request a refund for any unused wallet balance (as long as it wasn’t a promo or referral credit). Just email support@iroll.ca with your full name, email, and phone number.

• ⏳ Refunds are usually processed within a few days, but sometimes it may take a little longer—don’t worry, we’ve got you.

• 🎁 Promo and referral credits are non-refundable and must be used for rides.

• 🔁 Enable auto top-up to keep your rides uninterrupted. We'll charge $15 automatically when your balance dips below zero.

• 🚨 If your wallet goes negative and auto top-up is off, your scooter’s throttle will stop working—you'll need to end your ride.

• Minimum Wallet Balance of 6$ is required to start a ride on the app.

2. Pay Per Ride

Please note: For Pay-Per-Ride, we can only pre-authorize credit cards — debit cards are not supported for this option.

• Your card will be pre-authorized for $15 at the start of your ride.

• At the end of your trip, we’ll only charge you for the actual ride time. Any extra from the pre-authorization gets refunded automatically.

• 🕒 Refund timing depends on your bank or card provider, and can take up to a week.

Choose what works best for you and ride on 🚀

Accepted Payment Methods

We accept payments from customers worldwide using:

• Visa

• Mastercard

• American Express

• Discover

• Diners Club

• JCB

• China UnionPay

• Apple Pay

Got questions? Just shoot us an email at support@iroll.ca — we’ve got you covered!